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IT Outsourcing Services

The outsourced IT services rendered by HelPhone allow our clients to focus on their core business, thereby achieving greater flexibility, cutting down on costs, and optimizing their resources. Each client needs made-to-measure solutions, which will depend on the circumstances and characteristics of their business.

We are experts in outsourcing IT professionals and technical staff. We provide your organization with qualified resources for both stable and specific projects, with the required dimensioning and time period. We contribute value to our customers thanks to our knowledge and experience, helping them not to increase the structure of their organization. Each client demands a tailor-made solution that will depend on the characteristics and circumstances of their business. Our goal is to provide each organization with the flexible resources that are needed at each moment: full time, part time or per hour.

We offer both recruitment and management of human resources specialized in technology and in the full management of IT processes. An example of the latter would be providing support to the users of an organization through a User Support Center or through the monitoring of their IT infrastructures.

Our staff have extensive experience in implementing outsourcing processes. We take charge of the consultancy stage – directed towards getting to know our clients’ needs – as well as of setting up and managing the outsourced services.

The advantages of Outsourcing

The main advantage of outsourcing lies in substituting a model of fixed costs with another one of variable costs which provides flexibility in the face of possible changes in the business environment.

Outsourcing allows companies to increase or reduce their resources very easily, without resorting to recruiting processes or spending costly periods of time in training. Shifts, leaves and holidays, or even an increase in the number of staff, cease to be a union or organization problem, and they simply become the added value contributed by providers.

In consolidated organizations it is customary to verify that the cost of the external company can be lower than the cost of providing the same service with their own resources, including a provider’s markup. This is due to the competitive context of salaries in the organizations that provide outsourcing services.

An organization capable of outsourcing resources that don’t belong to their core business will always have the support of its most demanding shareholders and the go-ahead of the market. This is due to the fact that such organization would be reducing its operative structure and increasing its flexibility.


Outsourcing allows organizations to eliminate the hidden costs big companies usually have. The only cost is that of the invoice issued by the service provider.

Helphone Head Office:
Polígono Galaria, Calle V, Nº 3 – Oficina 1C
31191 – Cordovilla (Navarra)
T. 902 107 348 – 948 01 01 01

Helphone Madrid Office:
Avenida de Brasil 29, 1°
28020 – Madrid
T: 902 512 015 – 91 234 69 74