We are specialists in both auditing and carrying out organisational consultancy in regard to internal processes of customer service for companies and institutions. Regarding auditing, we have developed a methodology which is essentially based on two actions:
Afterwards, we elaborate an action plan with recommendations that could be implemented by HelPhone itself:
Regarding consultancy services, our objective is to analyze the organization and operation of a contact center from an external perspective, and thus offer our know-how and expertise in the sector.
Our consultancy projects are carried out in two stages:
The consultancy service itself, in which key processes and aspects of the contact center organization are analyzed, and those areas that require improvement are identified. This stage ends with a specific plan of action, and with recommendations on how to develop the areas subject to improvement previously identified.
Development of said action plan.
Helphone Head Office:
Polígono Galaria, Calle V, Nº 3 – Oficina 1C
31191 – Cordovilla (Navarra)
T. 902 107 348 – 948 01 01 01
Helphone Madrid Office:
Avenida de Brasil 29, 1°
28020 – Madrid
T: 902 512 015 – 91 234 69 74